Shipping policy

Shipping Policy

At Haru Matcha, we aim to get your order to you quickly and safely.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you’ll receive a confirmation email with tracking details.

Shipping Times

Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided during checkout and begin once your order has been dispatched, not when it is placed.

Please note that delivery times are estimates and may be affected by factors outside our control, such as postal delays, customs processing, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping option.

International Shipping

We currently ship internationally. If applicable, international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These charges are set by your local customs authority and are not included in our product or shipping prices.

Incorrect Address

Please ensure your shipping address is correct at checkout. Haru Matcha is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us and we’ll do our best to assist. While we are not responsible for carrier delays, we will work with the shipping provider to help resolve the issue.

Damaged in Transit

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damage so we can assist you.