To track your order, log in to your account and visit the 'Order History' section. There, you'll find real-time updates on the status and location of your shipment.

Returns

You may return any product within 14 days of delivery, provided it is: Unused and Undamaged

To start a return, please email us at hello@harumatcha.co.uk with: Your order number. Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 3–5 business days for the refund to appear on your statement, depending on your bank

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

We accept various payment methods, including credit/debit cards and PayPal. You can view the available options during the checkout process. If you are having problems, email hello@harumatcha.co.uk

No minimum order amount! Whether you're stocking up or selecting a single bottle, we're delighted to fulfill your order with the same care and attention.

You can expect to receive the matcha within 2-5 working days if you have ordered within the UK. If you are within the EU then delivery time is approximately 1 week. All orders are tracked and you should receive an email with your tracking number. If you have any questions about your delivery please contact us at hello@harumatcha.co.uk