To track your order, log in to your account and visit the 'Order History' section. There, you'll find real-time updates on the status and location of your shipment.

Once we receive the returned item, we'll process a refund to your original payment method.

To start the return or exchange process, please contact us on hello@harumatcha.co.uk. If the product is undamaged, then you are welcome to return it, however you will need to pay for the shipping cost on return.

We accept various payment methods, including credit/debit cards and PayPal. You can view the available options during the checkout process. If you are having problems, email hello@harumatcha.co.uk

No minimum order amount! Whether you're stocking up or selecting a single bottle, we're delighted to fulfill your order with the same care and attention.

You can expect to receive the matcha within 2-5 working days if you have ordered within the UK. If you are within the EU then delivery time is approximately 1 week. All orders are tracked and you should receive an email with your tracking number. If you have any questions about your delivery please contact us at hello@harumatcha.co.uk